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Manchester Call Centre
Fair Processing Notice
Who we are:
Evolution Money Ltd, Progressive Money Ltd and Evolution Lending Ltd are all wholly owned subsidiaries of Darwin Loan Solutions (‘the Group’).
We take your privacy seriously and will only use your personal information to
A) Discuss loan offers and provide you with the products and services you have requested.
B) If you take out a loan with us and become our customer, it will also be used to manage your loan.
We’ll keep your details for up to 12 months to enable us to help you with your loan application. If you don’t take out a loan with us, we will delete your enquiry details unless regulations say we must keep them for longer.
This won’t change any marketing preferences you’ve already chosen.
How we control and process your data:
Our companies hold and process your personal data in accordance with Data Protection law in the UK. We are committed to maintaining the privacy and protection of all personal data collected in connection with our broker and loan services. We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and for debt collection purposes.
Why and what information we collect:
When you enquire, apply for, and/ or successfully take out loan with us, we collect information about you. This information is used to assess your creditworthiness and whether our loan is suitable, affordable, and sustainable now and throughout the term of your agreement with us, to provide the service you have requested, to satisfy our legal and regulatory requirements and to prevent fraud and money laundering. We may also use the information to trace and recover any debts.
We will either offer you a loan or tell you why you have been declined. If you take out a loan with us it will help us manage and maintain your agreement.
When collecting data from you we do this via telephone, electronically, post and/or email.
If you apply or enquire online you will be subject to some automated decision making based on criteria – such as your age, residential status and credit score – to make sure we are able to offer you a loan or service. If your online application or enquiry is declined, you can contact us by telephone to have the decision reconsidered.
If your enquiry has been referred to us by a third party such as a broker, and your loan is successful a fee will be paid to them for referring you to us, the amount will be detailed within your agreement documents
The information we will collect, but may not be limited to:
| Data we process | Purpose | Lawful basis | Retention of data |
| Identify Data – Such as your: Name/s, Date of birth, Gender, Marital status, Nationality, etc Contact Data – Such as your: Telephone number/s, Residential Address and History, Email Address, Property Data – Such as your: Property address, Mortgage details, Valuations etc Employment Data – Such as your: Employer name, Income, History Financial Data – Such as your: Expenditure, Financial Statements Commitments, Payment details, Credit History |
To offer our services and the ongoing management of your agreement with us. | Performance of a contract – Legal and Regulatory requirements | 12-36 months in line with our regulatory requirements unless required by law to retain longer for non-Funded applications.
6 years from the date of settlement of your agreement for funded agreements |
| We will also collect information about you from outside sources such as credit reference agencies (“CRAs”) e.g. Transunion, Experian and Equifax. Information provided by the CRAs may also contain information about people you are associated with or who live at the same address as the one you have provided. |
We use these agencies to confirm your identity, including searching the electoral roll and we obtain your credit report to offer our services and the ongoing management of your agreement with us. | Consent | 12-36 months in line with our regulatory requirements unless required by law to retain longer for non-Funded applications.
6 years from the date of settlement of your agreement for funded agreements |
| (Where applicable) Special Category Data – In some situations, we may collect sensitive information about you, or other individuals associated with you, this sensitive information is classed as ‘special category data’ such as your health or change in circumstance | To offer our services where this is considered relevant to application and the ongoing management of your agreement with us. | Consent | 12-36 months for non-Funded applications.
6 years from the date of settlement of your agreement for funded agreements |
| Email address, telephone number and where specified, address. | Service communications and on-going management of your agreement with us | Performance of a contract – Legal obligation and Regulatory requirements | 12-36 months in line with our regulatory requirements unless required by law to retain longer for non-Funded applications.
6 years from the date of settlement of your agreement for funded agreements |
| Third parties for legitimate interest marketing where you have given us consent to do so. | Consent | Non-Funded applications: 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications: 6 years from the date of settlement of your agreement |
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| Marketing our own products and services by way of email and or SMS as well as provide you with alerts such as when we believe there is another suitable product you could apply for. | Consent | Non-Funded applications: 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications: 6 years from the date of settlement of your agreement |
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| Calls and their contents with us may be recorded. | Call recordings | Regulatory and Legal and Regulatory requirements | Non-Funded applications – 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of settlement of your agreement |
Who might we share your data with?
As part of our application process, ongoing management of your agreement, legal and regulatory requirements we may need to share your information with other parties:
| Name of third party | Why we share it | What we share | Lawful basis | Retention of data |
| Law enforcement and Government enforcement agencies. | We are required to share your information with our regulators or any government / law agency if they make an appropriate request or if we are required to do so by law. | Application / Agreement information | Legal obligation & Regulatory requirement | Non-Funded applications – 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of settlement of your agreement |
| Regulators such as but may not limited to: Financial Conduct authority (FCA), Information Commissioners Office (ICO), | Regulatory requirements and statistical analysis | Application / Agreement information | Regulatory requirement | Non-Funded applications – 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of settlement of your agreement |
| Communication providers and services such as: – Evolution Money App – Email services |
For the purpose of application progression and on-going communication and management of your agreement with us | Application / Agreement information and voice recordings | Consent | The Evolution Money app, Is provided by an external provider Nivo, you consent to using their platform in order to use this service, though Evolution acts as the data controller, we control and process your data in accordance with the our internal retention timescales detailed below, you may have to create a Nivo identify in order to use the application, therefore we recommend you read their end user privacy policy before you consent to using the app.Email services is provided by whomever your email provider is and therefore we have no control on how long they retain information you share using their services however we can confirm we retain where possible emails sent and received from you data in accordance with the our internal retention timescales detailed below.
Non-Funded applications – 12-36 months in line with regulatory requirements unless required by law to retain longer. Funded Applications – 6 years from the date of settlement of your agreement |
| Communication providers and services such as: – Our Call Recording system/s |
For the purposes of operating our Telephone Services regulatory and Compliance purposes In its capacity as a data storage and infrastructure provider including data analytics. | Application / Agreement information and voice recordings | Quality and Compliance, Legal and Regulatory requirements | General: Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.Funded Applications – 6 years from the date of completion / settlement of your agreement Analytical: 6 years (data used for analytics purposes will be anonymised after 6 years). |
| Debt and Contact Recovery firms | We may share your data with our debt recovery agents if you fall into arrears | Application / Agreement information | Legal contractual right | Funded Applications – 6 years from the date of settlement / or transfer of your agreement to our appointment debt recovery firms. Retention timescale may vary with appointed debt recovery firms. |
| Consents Online | For the purpose of facilitating Open Banking | Application / Agreement information | Consent | Non-Funded applications – 12-36 months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of settlement of your agreement |
| We may share your information with Credit Reference Agencies (CRA’s) such as: TransUnion Equifax ExperianAnd other credit, profile identification companies. |
For use in credit decisions, fraud prevention and debt collection purposes.
It is our regulatory requirement to report: – The status and management of any new applications or ongoing management agreements for credit you make |
We share your application / agreement information with credit reference agencies (“CRAs”).: If your application is successful, we will continue to exchange information about your loan agreement with CRAs while you have a relationship with us. If the loan is not repaid in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs |
Legal obligation / Regulatory requirement | Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of completion / settlement of your agreement The reflection of our search / agreement on your credit file is subject to the CRA’s own retention timescales in addition, the CRAs role in fraud prevention, the data they hold, the ways in which they use and share your personal information and timescale for retaining your data can be found on their websites, Credit Reference Agency Information Notice (CRAIN) documents for: TransUnion www.transunion.co.uk/crain |
| Externally hosted systems & services | We are the data controller and processor, however from time to time we may need use third party systems / service providers to enable us to fulfil your needs, what this means is, we are still in control of your data, however we are using another platform to store / manage or administer this service, for example the our telephone and recording system , if we do this, we ensure the service provider is within the UK and subject to Data Protection laws and GDPR regulations or they are based outside of the UK we ensure they abide by the UKs Data Protection laws and GDPR regulations. | Application / Agreement information | Legal obligation, Regulatory requirement, Legitimate interest | Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.Funded Applications – 6 years from the date of completion / settlement of your agreement
Analytical: 6 years (data used for analytics purposes will be anonymised after 6 years). |
| We allow Google to collect data on our behalf to support website analytics. | To analyse website performance and user behaviour. | Page visits, time on site, clicks, browser and device type. | Legitimate interests. | 6 years (anonymised after 6 years). |
| We use cookies and tracking pixels and share data with Google and Meta to support advertising and audience targeting. | To show relevant ads, exclude existing customers and create similar audience groups. | Website behaviour data collected via cookies and tracking pixels, and anonymised email addresses used for audience creation. | Legitimate interests. | Uploaded data is deleted by the platform after matching. We do not retain this data after use. |
| Group companies, other brokers, lenders or third parties, whom may be able to provide you a better or alternative options | As responsible lender, if we are unable to satisfy your enquiry, we may, with your consent, share your information with other companies within the Group, other brokers, lenders or third parties, whom may be able to provide you a better or alternative options. | Application / Agreement information | Consent | Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of completion / settlement of your agreement Analytical: 6 years (data used for analytics purposes will be anonymised after 6 years). |
| If you fall into difficulties whilst your loan is active, and you enter a debt solution of any sort we may be required to share certain information with the provider or supervisor of your solution | Regulatory / Legal requirement | Application / Agreement information | Legal obligation and Regulatory requirement | We will retain details of our interactions about you with said debt solution companies in inline with our internal retention timescales applicable to below application status (unless the law or regulations states we must keep it longer): Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.Funded Applications – 6 years from the date of completion / settlement of your agreement We recommend you read and review your nominated debt solution companies own privacy policy to establish their retention timescales. |
| We may now, or in the future use Artificial Intelligence (AI) technologies | Enhance our services and improve your experience using AI-powered chatbots and virtual assistants to provide you with quick and efficient customer support to answer your queries, provide information, and assist with your loan application and/or the management of your loan once funded. Assess your loan application, such as AI algorithms help us evaluate your creditworthiness by analysing various data points, including your credit history, financial behaviour, and other relevant information. Monitor transactions and activities to identify and prevent fraudulent activities. These systems analyse patterns and anomalies to protect your account and personal information. |
Application / Agreement information We ensure that only necessary data is processed by our AI systems. Your personal data is anonymized or pseudonymized wherever possible to protect your privacy We are committed to being transparent about how your data is used. If you require, we will provide you with meaningful information about what data is being processed and for what purpose. While AI may play a significant role in our processes, human oversight is always maintained. | Quality and Compliance | Non-Funded applications – 12-36months in line with regulatory requirements unless required by law to retain longer.
Funded Applications – 6 years from the date of completion / settlement of your agreement Analytical: 6 years (data used for analytics purposes will be anonymised after 6 years). |
How long do we keep hold of your information?
How long we keep your information for depends on the basis on which it was provided and your application status. For example, If you take out a loan with us and become our customer, we will keep your data for 6 years from the satisfaction date of the loan.
Detailed in the tables within ‘Why and what information we collect’ and ‘Who might we share your data with’ ‘Retention of Data’ section, this details how long we will retain your data for but simply put, we will keep the information that is necessary to enable us to provide you with a service that you have requested for as long as it takes us to provide that service, to comply with the law, regulations, or where there is appropriate and legitimate business need.
For any marketing purposes which you consented to, we shall keep your information no longer than it is necessary to comply with this objective. If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.
Marketing
If applicable, and where there has been legitimate interest shown, we may – with your consent, contact you by email, SMS, post or telephone with information about other products or services which may be of interest to you.
These communications may be from us or other members of the ‘Group’. They may also be from other organisations offering financial or other products and services we think may be of interest to you. We will only share your personal data with third parties for marketing purposes where you have given your express consent to do so.
Your marketing consent ‘Opt-ins’ do not impact your application status or impact your communication services with us.
You can change your opt-in preferences at any time using the details provided in the ‘Contact us’ section.
What are your rights?
When it comes to your data you have the right to:
Access your data we hold – You can ask us for a copy of the data we hold about you at any time. You can request this information via telephone, post or by email using the details provided in the ‘Contact us’ section.
Corrections – You can contact us if you have any reason to believe the data we hold on you is inaccurate. You may review, correct, update or change your personal information at any time by contacting us
Data Portability – In some circumstances you have the right to ask for your personal data to be provided in a machine-readable format. The data processed by the Group that is subject to portability rights are:
- The contents of the completed enquiry form on Evolutionmoney.co.uk
- The contents of the submitted loan application on Evolutionmoney.co.uk
- The contents of the completed enquiry from on Progressivemoney.co.uk
- The contents of the submitted loan application on Progressivemoney.co.uk
The portable data relates to the fields populated by you through completing enquiry forms or applications. You should note that information obtained from your credit file held by the CRAs is not covered by this portability right.
If you request it, we may transmit the data directly to another organisation, where this is feasible. We are not required however, to adopt or maintain processing systems that are technically compatible with other organisations.
Data Deletion – Also known as the right to be forgotten, however, this is not an absolute right and applicable only in circumstances where it does impact are legitimate reasons (agreement management) or our legal and regulatory requirements.
Our Rights and Timescales – There is no charge for providing this information and we will respond within 1 calendar month of receiving your request, but it may take us a further 2 months to supply your personal data if your request is complex.
We may have the right the right to redact / refuse If the personal data concerns more than one individual as we must consider whether providing the information would prejudice the rights of any other individual, or we believe the request is unfounded or excessive.
Data Complaint – If you are unhappy with how we have dealt with your query, request or believe your data is being processed incorrectly please let us know as soon as possible so we can investigate and where necessary and set about putting things right as quickly as we can, and if you wish to do so, you can complain directly to the Information Commissioner at: www.ico.org.uk/global/contact-us
Access to your data CRA’s hold – Should you wish to obtain a copy of the personal data credit reference agencies (“CRAs”) hold about you please write to:
| TransUnion, One Park Lane, Leeds, LS3 1EP |
Experian Limited, Customer Support Centre, Experian Ltd, PO BOX 9000, Nottingham, NG80 7WF |
Equifax Plc, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS |
CRAs keep a wide range of information. This includes information from the electoral roll (sometimes known as the voter’s roll) and records of most county court judgements and bankruptcies. They also retain information relating to previous and existing credit and a record of searches made against the file. Lenders share information through the CRAs providing a history of how punctually payments are being made or have been made. Loan information is usually held on file for 6 years once settled. Details of the electoral roll may be held for much longer.
Information about credit searches may be for kept for 12 months.
The Information Commissioner provides a useful leaflet which explains how to request changes to your credit reference file. The easy to read leaflet includes examples of letters and details of various actions you may take to amend a file. Information is available at
Cookies and Visitor Recordings
Cookies help us to provide you with a good experience when you browse our website and allow us to improve our site. In agreement with the European Privacy and Electronic Communications Regulations we will regularly conduct an audit of cookies used on our website. The cookies we may use are:
Strictly necessary cookies These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies These are cookies that allow us to recognise and count the number of visitors, and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for more easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
We use cookies and tracking pixels to improve how our site works, measure performance and show relevant ads on platforms like Google and Meta. These tools collect information such as your device type, IP address, pages visited and how you interact with our content. We do not use this data to identify you directly. We only use non-essential cookies with your consent. You can manage your preferences at any time via our cookie banner or your browser settings.
How to prevent the use of cookies If you want to prevent the use of cookies or restrict them whilst browsing websites, you can do this via the settings on your internet browser.
For more information on managing cookies, see www.ico.org.uk/for-the-public/online/cookies
Visitor Recordings
We use Hotjar which is a technology service that records visitors’ interactions, that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc. This enables us to build and maintain our service with use feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour, their devices (captured and stored only in anonymised form), and browser information. Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it further data on an individual user.
For further details, please see Hotjar’s privacy policy at www.hotjar.com/legal/policies/privacy
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites at: www.hotjar.com/legal/compliance/opt-out
Changes to this Notice
If our Fair Processing Notice changes in any way, we will place an updated version on our website Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. This notice was last updated in July 2025.
How to contact us
If you wish to make changes to your ‘Opt in’ marketing preferences:
Email – FPNandmarketing@evolutionmoneygroup.co.uk
Phone – 0161 814 9158
If you wish to discuss any other aspects of your data discussed in this policy, please contact us:
Email – auditandrisk@evolutionmoney.co.uk
Phone – 0161 814 8804
For postal enquires please send to:
Evolution Money Limited, 9 Portland Street, Manchester, M1 3BE Evolution Lending Limited, 9 Portland Street, Manchester, M1 3BE Progressive Money Limited, 9 Portland Street, Manchester, M1 3BE
Representative Loan Example: Loan Amount: £3,450, Loan Term: 36 months, Monthly Interest Rate: 34.49% PA (Fixed), Monthly Repayments: £177.65, Total Amount Repayable: £6,396, This example includes an Acceptance Fee of £345 (10% of the loan amount) and an Administration Fee of £390.
*The maximum APR is representative of plan 4c based on a term on 18 months and a loan amount of £3,450.
How our customers rate us
Members of the CCTA
Socialise
Our Address
Contact by Phone
Contact by Email
info@app-em-progressivemoney-web-prod.azurewebsites.net
Business Referrals:
introducers@app-em-progressivemoney-web-prod.azurewebsites.net
Complaints:
complaints@app-em-progressivemoney-web-prod.azurewebsites.net
Progressive Money Limited is a direct lender and licensed credit broker. If your application for a loan doesn’t meet the underwriting requirements of Progressive Money Limited or you wish to consider other lending options, we may with your permission, pass your information onto other selected third party lenders or brokers, including other group companies. Authorised and regulated by the Financial Conduct Authority. Firm Reference No. 690699. Registered with the Information Commissioners Office No. Z3414982.
